1.1. We are committed to safeguarding the privacy of our website visitors; in this policy we explain how we will treat your personal information.
2. Collecting personal information
2.1. We may collect, store and use the following kinds of personal information:
(including [your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths]);]
2.1.2. [informationthatyouprovidetouswhenregisteringwithourwebsite(including[your email address]);]
2.1.3. [informationthatyouprovidewhencompletingyourprofileonourwebsite(including [your name, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details]);]
2.1.4. [informationthatyouprovidetousforthepurposeofsubscribingtoouremail notifications and/or newsletters (including [your name and email address]);]
2.1.5. [informationthatyouprovidetouswhenusingtheservicesonourwebsite,orthatis generated in the course of the use of those services (including [the timing, frequency and pattern of service use]);]
2.1.6. [informationrelatingtoanypurchasesyoumakeofour[goods/services/goods and/or services] or any other transactions that you enter into through our website (including [your name, address, telephone number, email address and card details]);]
2.1.7. [informationthatyouposttoourwebsiteforpublicationontheinternet(including [your user name, your profile pictures and the content of your posts/reviews]);]
2.1.8. [informationcontainedinorrelatingtoanycommunicationthatyousendtousor send through our website (including [the communication content and metadata associated with the communication]);]
2.2. Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.
3. Using personal information
3.1. Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website.
3.2. We may use your personal information to:
3.2.6. [sendstatements,invoicesandpaymentreminderstoyou,andcollectpayments from you;]
3.2.9. [sendyououremailnewsletter,ifyouhaverequestedit(youcaninformusatany time if you no longer require the newsletter);]
3.2.10.[send you marketing communications relating to our business by post or, where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications);]
3.2.11. [provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information);]
3.2.12.[deal with enquiries and complaints made by or about you relating to our website;] 3.2.13.[keep our website secure and prevent fraud;]
3.2.14.[verify compliance with the terms and conditions governing the use of our website [(including monitoring private messages sent through our website private messaging service)]
3.3. If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
3.4. Your privacy settings can be used to limit the publication of your information on our website, and can be adjusted using privacy controls on the website.
3.5. We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.
4. Disclosing personal information
4.1. We may disclose your personal information to [any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors] insofar as reasonably necessary for the purposes set out in this policy.
4.2. We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.
4.3. We may disclose your personal information:
4.3.3. inordertoestablish,exerciseordefendourlegalrights(includingproviding information to others for the purposes of fraud prevention and reducing credit risk);
4.3.4. [tothepurchaser(orprospectivepurchaser)ofanybusinessorassetthatweare(or are contemplating) selling; and]
4.3.5. [toanypersonwhowereasonablybelievemayapplytoacourtorothercompetent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.]
4.4. Except as provided in this policy, we will not provide your personal information to third parties.
5. Retaining personal information
5.1. This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
5.2. Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
5.3. Notwithstanding the other provisions of this Section, we will retain documents (including electronic documents) containing personal data:
5.3.2. ifwebelievethatthedocumentsmayberelevanttoanyongoingorprospective legal proceedings; and
5.3.3. inordertoestablish,exerciseordefendourlegalrights(includingproviding information to others for the purposes of fraud prevention and reducing credit risk).
6. Security of personal information
6.1. We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
6.2. We will store all the personal information you provide on our secure (password- and firewall-protected) servers.
6.3. All electronic financial transactions entered into through our website will be protected by encryption technology.
6.4. You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
6.5. You are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).
7.1. We may update this policy from time to time by publishing a new version on our website.
7.2. You should check this page occasionally to ensure you are happy with any changes to this policy.
7.3. We may notify you of changes to this policy [by email].
8. Your rights
8.1. You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:
accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address)].
8.2. We may withhold personal information that you request to the extent permitted by law.
8.3. You may instruct us at any time not to process your personal information for marketing purposes.
8.4. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.
9. Third party websites
9.1. Our website includes hyperlinks to, and details of, third party websites.
9.2. We have no control over, and are not responsible for, the privacy policies and practices of third parties.
10. Updating information
10.1.Please let us know if the personal information that we hold about you needs to be corrected or updated.
11.2.A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
11.3.Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
11.4.Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
11.5.We use [both session and persistent cookies] on our website. 11.6.Most browsers allow you to refuse to accept cookies; for example:
11.6.1. in Internet Explorer you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";
11.6.2. in Firefox you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and
11.6.3. in Chrome, you can block all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.
11.7.Blocking all cookies will have a negative impact upon the usability of many websites.
11.8.If you block cookies, you will not be able to use all the features on our website. 11.9.You can delete cookies already stored on your computer; for example:
11.9.1. in Internet Explorer, you must manually delete cookie files (you can find instructions for doing so at http://windows.microsoft.com/en-gb/internet-explorer/delete-manage- cookies#ie=ie-11);
11.9.2. in Firefox, you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history" from the drop-down menu, clicking "Show Cookies", and then clicking "Remove All Cookies"; and
11.9.3. in Chrome, you can delete all cookies by accessing the "Customise and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Cookies and other site and plug-in data" before clicking "Clear browsing data".
11.10.Deleting cookies will have a negative impact on the usability of many websites.
12. Data protection registration
12.1. We are registered as a data controller with the UK Information Commissioner's Office.
12.2. Our data protection registration number is [ZA164900].
13. Our details
13.1.This website is owned and operated by Argyll Adventure.
13.2.We are registered in [Scotland] under registration number [SC214464], and our registered office is at [Dalchenna Farm, Inveraray, Argyll, PA32 8XT].
13.3.Our principal place of business is at [Dalchenna Farm, Inveraray, Argyll, PA32 8XT]. 13.4. You can contact us by writing to the business address given here, by using our website contact form, by email to [firstname.lastname@example.org] or by telephone on [01499 302611].
Terms and Conditions of Sale
1. General Issues
1.1. These Terms and Conditions of sale apply to Argyll Adventure
1.2. These Terms and Conditions of sale contain important information concerning participation by you and members of your party and, accordingly, you acknowledge and agree that you shall ensure that all members of your party are aware of and accept these Booking Terms and Conditions.
1.3. No variation to these Terms and Conditions of sale shall be binding unless agreed in writing by Argyll Adventure.
1.4. Any typographical clerical or other error or omission in any booking confirmation or other documentation issued by Argyll Adventure (including any electronic documentation) shall be subject to correction without any liability on the part of Argyll Adventure.
1.5. Argyll Adventure reserves the right to make changes to the Activities whether to conform with any applicable safety or other statutory requirements or otherwise.
2. Booking Confirmation
2.1. No booking shall be deemed to have been accepted unless accepted in writing by Argyll Adventure (which shall include Argyll Adventure’s email confirmation of booking).
2.2. You must advise Argyll Adventure as soon as possible of any mistake in Argyll Adventure’s booking confirmation. Argyll Adventure shall use its reasonable endeavours to ensure that you and your party’s participation commences at the time booked and it shall be the responsibility of each participant to ensure that they arrive in sufficient time. Late arrivals may not be permitted to undertake the Activities and no refunds or compensation will be payable in such circumstances.
3.1. Activity participation is not without risk and Argyll Adventure has taken all reasonable precautions to ensure your safety. All participants will receive safety instruction from an instructor.
3.2. Argyll Adventure reserves the right to refuse admittance to the Activities or to remove a participant from the Activities should it deem it necessary to do so. This includes a participant who does not comply with the safety rules and advice and the safety system or who is deemed to be under the influence of alcohol or drugs.
3.3. Participating adults must sign a Risk Acknowledgement and Disclaimer stating that he or she will accept responsibility for the safety of him or herself and for supervision of children in his or her care.
3.4. All of the activities have height, weight and age restrictions. Anyone who does not meet these requirements will not be allowed to undertake the Activities. It is your responsibility to ensure that all members of your party meet these requirements.
3.5. All participants are required to wear the safety equipment provided by Argyll Adventure including but not limited to approved helmets for horse riding. You can wear your own riding helmet if it meets the current approved standards for riding helmets in the UK. Your helmet will be inspected on your arrival at Argyll Adventure. If the helmet is not suitable Argyll Adventure will lend you an approved helmet for the activity at no extra cost.
3.6. If participants are in any doubt as to whether they should attempt the Activities they are advised to view the activity before booking. If participants have medical concerns they are advised to consult their doctor in advance. Participants will be required to certify that they do not suffer from any medical condition which would make it more likely that they would be involved in any incident which could result in injury to themselves or others. Due to the physical nature of the Activities, Argyll Adventure recommends that pregnant women do not take part.
3.7. All participants are required to act responsibly and courteously at all times and to respect other participants. Argyll Adventure shall be entitled to prevent any person from undertaking or completing the Activities in the event it deems the behaviour of any participant unsuitable.
3.8. The Activities will remain open in most weather conditions (but some activities may be cancelled in circumstances of gales, lightning, heavy ice or snow).
3.9. No refunds or compensation will be payable by Argyll Adventure in the event that any participant is not permitted to, or decides not to, undertake or complete the Activities for the reasons set out in this clause.
4.1. It shall be the responsibility of all participants to ensure that they are dressed appropriately for the activity and the weather. In particular horse riding participants may not undertake the activity in open-toed or slip-off shoes, short trousers and short sleeved shirts.
5.1. You shall be entitled to cancel your booking subject to Argyll Adventure receiving your request for cancellation at least 48 hours before the booked start time. Requests for cancellation can be made by telephoning: 01499 302611 during normal working hours. You shall be entitled to a full refund in the event of a cancellation under this clause.
5.2. Argyll Adventure shall be entitled to cancel your booking at any time. In the event that Argyll Adventure decides to cancel your booking it shall use its reasonable endeavours to notify you as soon as possible. You shall be entitled to a full refund in the event of cancellation under this clause but no other compensation shall be payable.
5.3. In the event that it proves necessary to close the Activities for reasons beyond the control of Argyll Adventure and in circumstances where your party has commenced participation in the Activities, you shall not be entitled to any refund (in part or in whole). In such circumstances Argyll Adventure may, but shall not be obliged to, offer alternative dates or times at reduced rates.
6. Refunds and Amendments
6.1. Payments made by debit or credit card will be refunded to the same card or, if the card has subsequently expired, by cheque. Payments made by Gift Voucher will be refunded by the issuing of a replacement Gift Voucher to the same value.
6.2. Where multiple forms of payment are used, Argyll Adventure reserves the right to refund any monies due on a refund or amendment by cheque.
7.1. Except as otherwise provided in these Terms and Conditions of sale Argyll Adventure shall not be responsible for the loss, or damage, of or to any property or to any person arising from the booking of or participation in the Activities.
7.2. Parking facilities are available at the centre, and any vehicles are left at the owners’ risk.
7.3. Except as otherwise provided in these Terms and Conditions of sale any liability of Argyll Adventure shall be limited to the refund of any payment made to Argyll Adventure.
8.1. If any of these terms are determined to be illegal invalid or otherwise unenforceable it shall be severed and deleted from these terms and the remaining terms shall survive, remain in full force and continue to be binding and enforceable.
8.2. Nothing above shall confer on any third party any benefit or the right to enforce any of these Booking Terms and Conditions.
8.3. These Booking Terms and Conditions shall be governed by and interpreted in accordance with the laws of Scotland and Argyll Adventure and you submit to the exclusive jurisdiction of the courts of Scotland.